Dynatrace Technical Support

Full time @Nair Systems LLC in Information Technology

Job Detail

  • Job ID 183790
  • Offered Salary 0
  • Experience 5 Years
  • Gender Both
  • Qualifications Bachelor Degree

Job Description

Nair Systems is currently looking Dynatrace Technical Support for our Qatar operations with the following terms & conditions.
Required Skills:
• Experience in APM, preferably Dynatrace products and Cloud knowledge (MS Azure).
• Ability to identify, understand and resolve technical product problems ensuring the highest customer support experience is maintained.
• Experience investigating and performing deep analysis of technical product issues and cooperating with Development and Product Management teams to solve those issues
• Constant drive to learn and train in new product features and technologies
• Exchanging and sharing knowledge with other colleagues including suggestion of product improvements.
• Technical knowledge of Programming, Web (HTML, XML, Javascript), Java, .Net, Cloud and Microservices, Database, Linux, Networking
• Knowledge and skills in Software Intelligence and Observability solutions such as Dynatrace, Mobile Development, Application Security or Kubernetes would be a plus.
• Knowledge of the banking operations and the critical areas within the IT Departments of a bank.
• Knowledge and support experience in core banking and support systems of the banking environments.
• Knowledge and experience in supporting users with daily application errors and issue then communicate it via mail and phone to the corresponding teams.
• Updating and preparation of the availability reports and systems.
• Knowledge of the monitoring and escalation IR creation and following up processes.
• Communication skills towards the stakeholders and creating IR’s accordingly.
• Knowledge and experience in multiple environments and systems monitors related to Banking.
• Experience in availability report preparation specially MS Excel and power point etc.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystems.com

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